24/7 Support
From account and payments to games and promotions — the 111beat support team is always here for you. Search below for whatever you need.
Popular Topics
Guides for updating your profile, changing your password, managing security settings, and verifying your account.
18 articlesHow to make payments and withdraw funds via bKash, Nagad, Rocket, and bank transfer.
24 articlesLearn how to claim bonuses, understand wagering requirements, and use promo codes.
15 ArticlesA complete guide to game rules, how to place bets, understanding odds, and using Live Casino.
31 articlesSolutions for app download, installation, update, and mobile gaming issues.
12 ArticlesTwo-factor authentication, reporting suspicious logins, and tips to keep your account secure.
9 articlesA complete guide to the points system, VIP tier progression, and how to redeem your rewards.
11 articlesSet betting limits, use self-exclusion options, and access responsible gaming resources.
7 ArticlesIf you can't find the answer in our articles, speak directly with our team
Use live chat for the fastest resolution. You can chat in Bengali.
Contact us by email to send detailed issues or documents.
Join the 111beat support channel on Telegram for quick updates and help with any issues.
Deposits via bKash, Nagad, and Rocket are generally instant — your balance should reflect within 5 minutes. Bank transfers may take 15–30 minutes. After midnight, slight delays can occasionally occur.
Withdrawals at 111beat are typically processed within 15–30 minutes and sent directly to your mobile banking account. First-time large withdrawals may take a little longer due to identity verification.
No, bonus balance cannot be withdrawn directly. It must first be converted into real money by placing a specified amount in bets — this is known as the wagering requirement. The exact amount is stated in each bonus's terms and conditions.
No, only one 111beat account is allowed per mobile number. Having multiple accounts puts you at risk of having your bonuses cancelled and your account suspended. If you run into any issues, contact support directly.
Start by clearing your browser cache and reloading the page. If the issue persists, try a different browser — Chrome or Firefox tend to work best. If you're still experiencing problems, let us know via live chat.
Generally, your 111beat points never expire as long as you place at least one bet every 90 days. Extended periods of inactivity may affect your points balance. Full details can be found on the Rewards page.
| Channel | Response Time | Availability |
|---|---|---|
| Live Chat | < 3 Minutes | 24/7 |
| Telegram | 5–15 minutes | 24/7 |
| 2–6 Hours | 24/7 |
Log in to your 111beat account and click the "Deposit" button.
Select bKash from the list of payment methods.
Enter the deposit amount (minimum ৳300) and provide your bKash number.
Confirm the payment with your bKash PIN. Your balance will be updated within 5 minutes.
Log in to your account and click the "Withdraw" option.
Choose your preferred mobile banking — bKash, Nagad, or Rocket.
Enter the withdrawal amount and your mobile number. Make sure the number is correct.
Submit your request. Your funds will be sent within 15–30 minutes.
Create a password that combines uppercase and lowercase letters, numbers, and symbols. Never reuse the same password on other sites.
111beat will never ask for your OTP or password over the phone or by email. If anyone does, report it to support immediately.
Always read the wagering requirements for a bonus carefully before claiming it.
If you run into any issues, keep a screenshot of the transaction. Sharing it with support will help resolve your case faster.
Issues can arise on any online platform — a stuck payment, a login problem, a missing bonus. Those who have had bad experiences elsewhere know just how much a reliable support team matters in those moments. The help center at 111beat is not just for show — it actually gets the job done.
One of the most common complaints from betting users in Bangladesh is the language barrier in customer support. Many platforms only offer help in English, which can be frustrating for a large number of Bangladeshi users. At 111beat, our support team can communicate in Bengali, and all content in this help center is written in Bengali as well.
111beat's live chat is always accessible from the bottom corner of any page. Click it and you'll be connected to a support agent instantly. Most common questions are answered within 3 minutes, and even complex issues are typically resolved within 15 minutes.
Even if your deposit gets stuck at 2 AM or something goes wrong, just message Live Chat — someone will always respond. This round-the-clock availability is exactly what has made 111beat a trusted platform for so many users.
Some issues require screenshots or detailed information to resolve — such as transaction discrepancies or complex account matters. In those cases, email us at support@111beat.click. Where possible, include screenshots, the transaction reference number, and the exact time the issue occurred — this will help us resolve things much faster.
Emails are typically answered within 2–6 hours, though it may take a little longer during busy periods. For urgent matters, live chat is the better option.
111beat believes that when users can resolve simple issues on their own, it saves time and reduces frustration. That's why this page includes step-by-step guides. You'll also find helpful information across the site — payment methods are described on the Payments page, bonus terms are covered under Terms & Conditions, and the FAQ page answers the most common questions.
You can change your password, update notification preferences, and set gaming limits directly from your account settings page — no need to contact support for any of these.
The most common issue reported to support is a deposit that has gone through but is not showing in the balance. This is usually caused by a server delay or a temporary payment gateway hiccup. In most cases, waiting 10–15 minutes resolves it on its own. If it still does not appear, take a screenshot of the transaction and contact support — the amount will be credited manually.
When withdrawing, double-check your mobile number before submitting the request — an incorrect number can cause delays in getting your money back.